To ensure the protection of Internet users' rights and compliance with the laws and regulations governing service providers, customers are required to review and accept the following terms and conditions before placing an order with Raahbar Information Technology Company.
These Terms and Conditions are not intended to be exhaustive. Raahbar Information Technology Company reserves the right to add, modify, or remove any provision of these Terms at any time without prior notice. Any updates will become effective upon publication on the company's official website at www.raahbar.net.
Furthermore, this Agreement has been prepared to clarify the scope of services and ensure the quality of the services provided. By registering an order or making any payment, the Customer acknowledges that they have read, understood, and accepted all provisions of this Agreement.
Table of Contents
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Company Activities
- Definitions
- Services
- Shared Hosting Services
- User Portal
- Bandwidth
- Spam
- Disk Space
- Server Availability
- Uptime
- Data Center
- Identity
- Raahbar Information Technology Company
- Customer
- Service Availability and Uptime
- Changes
- Pricing Changes
- Technical Changes
- Service Ownership Transfer
- Service Delivery
- Security and Confidentiality
- Server Security
- Security of Customer Data, Software, Applications, and Programs
- Password Security
- Service and Domain Policies
- Domain Registration
- Hosting Services
- Dedicated Server Policies
- Raahbar's Responsibilities
- Customer Responsibilities
- Financial Agreement
- Data Center Features
- Dispute Resolution and Arbitration
- Prohibited Customer Activities
- Website Content
- Server Disruption
- Spam and Bulk Email
- Server Resource Usage Limits
- Backup Policy
- Customer Backups
- Raahbar Backups
- Raahbar's Liability
- Financial Terms and Conditions
- Force Majeure
- Contract Termination
- Waiver of Rights
Company Activities
Raahbar Information Technology Company specializes in the design and development of professional websites and enterprise portals, web-based software and mobile applications, Windows and Linux web hosting services, dedicated and virtual servers, email hosting, reseller services, software licensing, and domain registration, renewal, and transfer services in Iran, the United States, Germany, and other countries.
Our mission is to provide reliable, secure, and high-quality IT solutions that meet the evolving needs of businesses and organizations. Raahbar's technical specialists are available during business hours to provide professional consultation, technical assistance, and timely resolution of any service-related issues.
Hosting Services (Web Hosting & Servers)
- Service: Any registration, software, technical, hosting, or communication service provided by Raahbar Information Technology Company.
- Shared Hosting Service: A hosting environment in which multiple customers simultaneously share the server's hardware and software resources.
- User Portal: The customer management portal available at portal.raahbar.net, where customers can manage their account information, services, invoices, support tickets, and communication history with Raahbar.
- Bandwidth: The amount of data transferred between a website and its visitors, or between servers for website operation, measured over a specified period.
- Spam: The transmission of unsolicited emails or electronic messages without the recipient's prior consent.
- Disk Space: The storage capacity allocated to a customer's website, including website files, databases, email accounts, logs, and other associated data.
- Server Availability: The ability of a server to remain publicly accessible over the Internet from multiple geographic locations, depending on the services hosted on that server.
- Uptime: The percentage of time during which the hosting service remains operational and accessible throughout the service term. Periods during which a service is suspended are excluded from uptime calculations.
- Data Center: The physical facility where servers are hosted, whether located inside or outside the Islamic Republic of Iran.
Identity
- Raahbar Information Technology Company: Registered under No. 444277, located at No. 74, Dastgerdi Street, Shariati Avenue, Tehran, Iran. Website: www.raahbar.net.
- Customer: Any individual or legal entity under whose account the purchased services are registered and managed.
- For corporate customers, the officially authorized representative of the organization shall possess full authority to manage the purchased services on behalf of the legal entity.
Service Availability (Availability & Uptime)
- Raahbar guarantees 99% network availability for its hosting services, except in cases involving prohibited customer activities, force majeure events, or circumstances beyond the Company's reasonable control.
- If service quality is significantly degraded or an interruption lasting more than 24 consecutive hours occurs due to proven negligence by Raahbar (excluding prohibited activities and force majeure), the Customer may terminate the affected service and request a refund proportional to the unused service period, excluding applicable taxes.
- If a service interruption exceeds 12 consecutive hours due to proven negligence by Raahbar, the Company will compensate the Customer by extending the service period at no additional cost for twice the duration of the outage.
- Claims for additional damages resulting from service downtime shall only be accepted if the Customer has previously entered into a separate written Service Level Agreement (SLA) requiring continuous availability and backup services.
- Raahbar shall not be held responsible for any data loss, deletion, modification, email loss, or other issues resulting from customer actions or operational errors.
Pricing Changes
- Service prices are determined according to the rates published on the official Raahbar website.
- Should the pricing structure be revised, the updated service rates will become effective upon publication on the website.
- Any fees payable for service upgrades or renewals after the expiration of the current service term shall be calculated based on the latest published pricing.
- Hosting upgrade fees are automatically calculated according to the price difference between the current and upgraded service plans, proportionate to the remaining service period.
- Invoices must be paid within seven (7) calendar days. After this period, any outstanding invoice shall be recalculated based on the latest pricing policy.
- Downgrading a hosting plan is permitted only if the Customer's current resource usage complies with the limits of the requested plan. Any refundable balance, excluding applicable taxes, will be credited to the Customer's account and may be used for future online purchases.
Technical Changes
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Raahbar reserves the right to perform technical, hardware, software, or network modifications whenever necessary to improve service quality, security, or operational stability.
- If such changes are expected to affect the Customer's service, notification will be provided via email or through the Customer Portal whenever reasonably possible.
- In the event of urgent technical maintenance or emergency situations, Raahbar may implement changes without prior notice. Customers shall be responsible for making any required adjustments to their services to ensure continued compatibility.
Service Ownership Transfer
- Requests to transfer service ownership or change the authorized account representative must be submitted through the primary or secondary email address registered in the Customer Portal.
- If access to the registered email addresses is unavailable, corporate customers must submit an official request on company letterhead bearing the authorized signature and company seal. Individual customers must provide a copy of the current owner's government-issued identification.
- Raahbar reserves the right to postpone or reject any ownership transfer request until sufficient information has been obtained to verify the legitimacy of the request.
Service Delivery
- All Raahbar services are provided electronically through online platforms.
- Service descriptions, specifications, and pricing are published on the official website.
- Ordering services, managing existing services, and making payments are performed exclusively through the Customer Portal at portal.raahbar.net.
Security & Confidentiality
Server Security
Considering the various security risks associated with the Internet and electronic communications, including email, Raahbar employs industry-standard security measures and continuously endeavors to enhance the security of its infrastructure and hosting environment.
Customer Data, Software & Applications
Raahbar shall not be held liable for the security of data transmissions, customer software, content management systems (CMS), applications, scripts, or any third-party software installed or operated by the Customer.
Customers are solely responsible for securing their communication channels and ensuring that all software, CMS platforms, applications, and programs they use are reliable, properly maintained, and regularly updated.
Password Security
Raahbar enforces password complexity and security policies across its servers. However, Customers remain solely responsible for protecting their account credentials and website access information. Raahbar shall not be liable for any damages arising from compromised passwords, unauthorized access, interception, or misuse by third parties.
Domain & Service Policies
Domain Registration
- If a domain name expires and becomes subject to redemption or late-renewal fees, such fees shall be charged in accordance with the policies of ICANN and the applicable domain registrar.
- For international domains, the official WHOIS records shall be considered the authoritative source of expiration dates. For .ir domains, the official reference shall be nic.ir.
- The Customer is solely responsible for monitoring domain expiration dates and submitting renewal requests before the expiration deadline. Raahbar accepts no responsibility for expired or cancelled domains resulting from the Customer's failure to submit a renewal request and complete payment.
- Prior to registering any domain name, the Customer is responsible for ensuring that the requested domain does not infringe upon any intellectual property or legal rights of third parties.
- If ownership of a domain is legally disputed and confirmed by competent authorities or the applicable registry, Raahbar reserves the right to suspend or transfer the domain in accordance with applicable laws and registry policies.
- If a requested domain cannot be registered, becomes unavailable during the registration process, or cannot be transferred to Raahbar for any reason, Raahbar's sole obligation shall be to refund the applicable registration or transfer fee paid by the Customer.
Hosting Services
- The Customer is solely responsible for selecting a hosting service appropriate for their technical requirements and software environment.
- Customers operating mission-critical websites or services containing highly sensitive information are strongly advised to use dedicated servers or enterprise-grade hosting services under a separate Service Level Agreement (SLA).
- Unless otherwise agreed in writing, Raahbar provides no free software installation services.
- Raahbar offers technical guidance where appropriate but is not responsible for training Customers on the operation or administration of hosting services.
- Where technically feasible, Raahbar may assist Customers in migrating existing services to its infrastructure at no additional cost.
- The Customer remains solely responsible for preparing complete and valid backups prior to any migration. Raahbar accepts no responsibility for incomplete backups or migration failures resulting from corrupted data or prohibited content.
- Customers may transfer their services to another provider at any time before service expiration by creating and downloading complete backups of all website files, databases, and email accounts.
- Raahbar is under no obligation to retain backups of expired services. Customers are responsible for securing all required backups before service termination or expiration.
- Upon transferring a service to another provider, the Customer waives any future claims or liabilities against Raahbar regarding the transferred service.
Dedicated Server Terms
Raahbar's Commitments
- Raahbar is responsible for the initial installation and configuration of the operating system, including the latest updates.
- Initial installation and setup of customer-requested software such as Mail Server, IIS, .NET Framework, and other essential applications are included.
- Initial server configuration is performed to optimize security and performance.
- If the customer requests administrative access to the server, Raahbar shall not be responsible for any issues caused by customer actions, including accidental data deletion or software misconfiguration. If recovery is possible, restoration of data and troubleshooting services will be provided and billed separately.
- Upon customer request, Raahbar will investigate and resolve software issues outside the standard support scope for an additional service fee.
- Free consultation regarding server architecture, management, and infrastructure will be provided by phone or in writing upon request.
Customer Responsibilities
- The customer is responsible for paying all contractual fees as agreed.
- The customer is responsible for maintaining their own data and creating backup copies in accordance with the Backup Policy.
Financial Agreement
Data Center Features
- Customer monitoring and management capabilities.
- 24/7 maintenance and technical support.
- Resolution of hardware and infrastructure failures within the timeframe specified in the service agreement.
- Service availability guarantee of up to 99%, subject to contractual terms.
- Physical infrastructure and firewall security for equipment and data.
- Internet bandwidth provided through redundant satellite and fiber-optic connections with a capacity of up to 155 Mbps.
- Connectivity to the National Data Network and PAP network (applicable only to servers hosted within Iran).
Dispute Resolution
Any dispute arising from the execution or interpretation of this agreement that cannot be resolved through mutual negotiation shall be referred to the Disciplinary Council of the Iranian Computer Trade Organization (IRICTO). The Council's decision shall be final and binding upon both parties.
Prohibited Customer Activities
The customer agrees not to use Raahbar's services in violation of the laws of the Islamic Republic of Iran or applicable international regulations.
Customers who violate these terms shall not be entitled to any compensation, including refunds for the remaining service period or claims for damages.
The violating customer shall be responsible for compensating Raahbar for any damages incurred. Raahbar reserves the right to suspend or permanently terminate the customer's services.
If the customer fails to respond to official warnings, Raahbar may suspend the related service to protect the stability of other customers' services. Any damage caused to servers or other hosted services due to the customer's actions shall be the customer's financial responsibility.
Website Content
The following content is strictly prohibited:
- Content that violates public morality or Islamic regulations.
- Use of software that infringes Iranian or international copyright laws.
- Uploading or executing executable files such as .exe, .com, .bat, .vbs, and similar file types.
Server Abuse
The following activities are prohibited:
- Installing or running applications that negatively affect server performance.
- Using malicious software, viruses, malware, or code that compromises server security.
- Running vulnerable applications that expose the server or other hosted services to security risks.
- Storing files infected with viruses, whether intentionally or unintentionally.
- Any activity reported by Raahbar's technical team or the data center as being in violation of applicable policies.
- Any activity that disrupts the services provided to Raahbar or other customers.
Spam, Bulk Email, and Mass Mailing
Raahbar reserves the right to apply necessary restrictions—including password changes, outbound email limits, temporary suspension, or permanent termination of email services—if any of the following activities are detected. The customer will be notified through the email address registered in the customer portal.
In emergency situations where the integrity or availability of the server is at risk, Raahbar may suspend or permanently terminate the affected service without prior notice.
The following activities are prohibited:
- Sending large volumes of spam emails, whether intentionally or unintentionally, by the customer or through software installed on the website.
- Sending bulk or mass emails from shared hosting services.
- Failure to comply with accepted email marketing standards, including:
- Recipients must have explicitly requested or subscribed to receive emails.
- Every email must include a clear unsubscribe option in English.
- Sending promotional or marketing emails from shared hosting accounts is strictly prohibited. Customers requiring such functionality must purchase a dedicated email service designed for bulk mailing.
Server Resource Usage
Raahbar offers multiple hosting plans with clearly defined resource limits published on its website.
- Customers must ensure that their resource usage remains within the limits of their selected hosting plan.
- If resource usage exceeds the permitted limits, Raahbar reserves the right to suspend the service without prior notice.
- Resource usage will be evaluated using Raahbar's monitoring systems and technical team assessments.
- To restore a suspended service, the customer must either reduce resource usage or upgrade to a higher hosting plan.
- At the time of service renewal, customers exceeding their allocated resources must either upgrade their hosting plan or reduce usage to comply with the selected plan.
Backup Policy
Customer Responsibilities
- Customers are solely responsible for creating regular backup copies of all website files, databases, and email accounts.
- Backup copies should always be stored outside Raahbar's servers and infrastructure.
- Raahbar shall not be liable for any data loss if restoration from its internal backup archives is unavailable or unsuccessful.
Warranty and Technical Support
- Raahbar is not responsible if the purchased service does not meet the customer's specific requirements.
- Service disruptions are determined based on reports issued by Raahbar's Technical Department and verified through approved tracer and monitoring systems.
- Technical support is provided via email, fax, or telephone during business hours. Outside business hours, support is available via email only.
Raahbar's Responsibilities
- Raahbar is committed to providing the contracted service throughout the agreed service period, except in cases involving prohibited customer activities or force majeure events as defined in this agreement.
- All notifications regarding renewals, transfers, new orders, pricing changes, warnings, maintenance, outages, or service interruptions will be sent to the primary and secondary email addresses registered in the Customer Portal.
- When necessary, Raahbar may also contact the customer using the telephone numbers registered in the Customer Portal.
- Customers are responsible for ensuring that all contact information in their Customer Portal remains accurate and up to date. Raahbar shall not be responsible for any consequences resulting from inaccurate or outdated contact information.
Financial Terms and Conditions
- Customers must make payments in full using the payment methods and bank accounts specified in the Customer Portal.
- If Raahbar agrees to accept post-dated checks as a courtesy, and a check is dishonored, the customer must immediately settle the outstanding amount on the due date and collect the original check.
- Any costs related to delayed payment, legal proceedings, collection expenses, transportation, or other associated costs shall be borne by the customer.
- In such cases, Raahbar reserves the right to suspend the customer's services, cancel unpaid invoices, and deduct service fees and incurred damages from the customer's account.
- Raahbar also reserves the right to recover outstanding debts, penalties, late payment charges, and other associated costs by suspending or permanently terminating any of the customer's active services or applying available account credits.
- Service interruptions resulting from non-payment shall not extend the service term, and all related consequences shall remain the customer's responsibility.
- After providing prior notice regarding overdue payments, Raahbar may suspend the relevant service or any other services owned by the customer and apply the remaining service value toward outstanding debts, penalties, or damages.
Force Majeure
Raahbar shall not be held liable for any interruption, delay, or failure to provide services resulting from circumstances beyond its reasonable control, including but not limited to:
- Natural disasters
- War
- Civil unrest or riots
- Explosions
- Labor strikes
- Government restrictions or sanctions
- Telecommunication failures
- Delays caused by third-party providers
- Internet restrictions inside or outside Iran
- Changes in domestic or international laws
- Currency regulations or inability to transfer foreign currency
- Economic changes
- Import or export restrictions
- Any other force majeure event beyond Raahbar's control
Such events shall not relieve customers of their obligations under this agreement.
Waiver
Failure by Raahbar to enforce any provision of these Terms and Conditions in a particular instance shall not constitute a waiver of its right to enforce that provision or any other provision at any time in the future.
Legal Department – Contracts Division
Raahbar Information Technology Company